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What is MerchantAI?

MerchantAI is an AI-powered support associate that lives on your website. It answers customer questions, deflects tickets, and hands off to a human when needed — using your brand voice, your product knowledge, and your existing tools.

What you can do

Quickstart

Launch your AI agent in under 10 minutes.

How it works

Understand the architecture behind MerchantAI.

Configure your agent

Set up brand voice, handover rules, and privacy controls.

Integrations

Connect Shopify, the JS widget, and webhooks.

Next steps

Start with the Quickstart, then dive into Configuration to tailor the agent to your business.