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MerchantAI’s Enterprise plan is designed for teams that have outgrown fixed-tier limits or need tighter security controls, custom integrations, and hands-on support. Rather than fitting your business into a predetermined package, Enterprise starts with a conversation — you tell the team what you need, and the plan is scoped around your requirements.

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What’s included

Dedicated account manager

From launch planning to ongoing monitoring guidance, your account manager is the single point of contact for your team’s success with MerchantAI.

Custom integrations

Tailored connections for your helpdesk, CRM, analytics platform, and internal tools — built to fit the way your team already works.

SLA & support terms

Reliability commitments, escalation paths, and support response terms are agreed in writing as part of your Enterprise plan so expectations are clear from day one.

Advanced security

SSO, audit logs, and custom compliance controls give your security team the visibility and governance they need.

Prioritised roadmap

Enterprise customers can shape MerchantAI’s product direction. If a feature is critical to your use case, the team wants to know about it.

Higher limits

Scale agents, knowledge-base sources, monthly message volume, and team seats beyond the bounds of any fixed plan.

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Security & compliance

MerchantAI is built so that customer conversations, source content, and business context remain scoped to your authorised workspace. No conversation data leaks across workspaces or agents. All data is encrypted in transit using TLS and encrypted at rest using industry-standard controls. For Enterprise customers, the following additional controls are available:
  • Single Sign-On (SSO) — connect your identity provider so your team logs in through your existing directory
  • Audit logs — a structured record of actions taken within the workspace, available for review and export
  • Custom Data Processing Agreement (DPA) — a DPA tailored to your jurisdiction and compliance requirements
  • Security review support — the MerchantAI team can provide documentation to support your internal security questionnaire or vendor review process
Annual pricing is available for Enterprise customers. If a predictable annual invoice is preferable to monthly billing, mention it when you get in touch and the team will include it in your proposal.

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How to get started

Getting started with Enterprise is straightforward. Reach out to the MerchantAI team through the enterprise enquiry form at merchantai.io/enterprise or contact the team by email. To make the first conversation as useful as possible, include:
  • Your company size — approximate number of employees or support agents
  • Your use case — the workflows you want to automate or augment with MerchantAI
  • Any specific requirements — security review deadlines, integration needs, volume estimates, or compliance frameworks
The team will follow up to scope a plan and provide a custom quote.